I worked with Doug on a number of projects whilst at TUI and latterly at Audley Travel where Doug carried out a new market review for us. Doug is a very thorough, creative and professional person. He brings flair to his work and is always thinking about the customer’s perspective. I would have no hesitation in recommending Doug.

Doug is one of the most courageous and passionate retailers I know. He had a vision, he motivated people to believe in the dream and made it happen. With the connected store in Bluewater, Doug proved that he is not only a true innovator but a commercially successful and practical retailer. All of us at 20.20 are big fans.

The launch of TUI Discovery (now Marella Discovery) has been a great success and Doug can take a lot of the credit for that.
His commitment, drive and determination to identify and deliver a new on board proposition for Thomson Cruises has been one of the key drivers of the business success this year and positions us well for the future.

Doug has an exceptional understanding of customer trends and buying habits in both the retail and travel retail space. He is a true ambassador of improving the customer experience and can demonstrate several examples where he has led initiatives which have resulted in improved customer and staff engagement as well as commercial results. I have no hesitation recommending Doug and can say with the utmost confidence that he would be an asset to any business.