Turning transactions into experiences

Doug Glenwright is a multiple award winning leader with 20+ years’ transformation experience across retail, leisure and financial services.

Connecting these projects has been a continual focus on customer combined with an understanding that service transformation must be people led and this is the only way to sustain customer experience improvements.

Doug is visionary, vivacious and versatile with strong communication skills, creative flair and the ability to manage holistically from strategy to detailed delivery. He balances commercial and customer needs whilst engaging people with a sense of fun.

Doug was an independent consultant, helping companies with strategic, customer-led, transformation from 2017 to 2019 and had the priviledge of working with some fantastic companies and people over that time. The portfolio section of this website is the best section to see some of these projects. More recently Doug has been working with Bourne Leisure Ltd, as Head of Propositions for the market leading Haven brand.

Doug has been a regular conference speaker and awards judge on Future of Retail, Digital Signage, Brand Experience and Design, and  a guest MBA lecturer at Warwick University.

This website has been created to showcase projects Doug has led from inception to delivery, working with great companies and teams. It is through this collaboration that these successes have been achieved.

Thanks and credit to TUI Group & SEERA Group for kind use of their imagery.